Close Menu
Login / Register

Refund Policy for wppick.com

At wppick.com, we are committed to providing high-quality WordPress plugins and themes to enhance your website-building experience. We understand that sometimes a product may not meet your needs, and we offer the following refund policy to ensure your satisfaction while protecting the integrity of our digital products.

1. Refund Period

  • You have 14 days from the date of purchase to request a refund. This period aligns with legal standards, including the EU’s 14-day right of withdrawal for distance contracts, allowing you ample time to evaluate the product.

2. Conditions for Refund

  • Refunds will be granted if:
    • The product is completely non-functional.
    • The product description is fully misleading.
    • You have not downloaded or used the product significantly.
  • Refunds will not be granted for:
    • Changes of mind or dissatisfaction with the product.
    • Purchasing the wrong product.
    • Compatibility issues with your WordPress version, plugins, or server settings (unless explicitly stated in the product description).
  • Please note that due to the digital nature of our products, once downloaded, they cannot be “returned.” Refunds are only available under the conditions outlined above.

3. Support Requirement

  • Before requesting a refund, we kindly ask you to contact our support team at [email protected] to report any issues with the product.
  • Our support team will work diligently to resolve any problems you encounter. Please allow 8-36 hours for a response.
  • If the issue cannot be resolved after reasonable efforts, you may then proceed with a refund request.

4. Non-Refundable Purchases

  • Certain offers, subscriptions, or promotional purchases may include a non-refundable clause. This will be clearly stated on the respective offer page.
  • Refunds are not available for purchases made with discounts or promotional codes, unless otherwise specified.

5. Refund Process

  • To initiate a refund, contact our support team at [email protected] with:
    • Your order details.
    • The reason for the refund.
  • Refunds will be processed back to the original payment method within 14 days of the request.

6. Legal Compliance

  • This refund policy complies with applicable laws and regulations, including the EU’s Distance Selling Directive, which grants consumers a 14-day right to cancel purchases without giving a reason.
  • By purchasing our products, you agree to this Refund Policy and our Terms & Conditions.

7. Additional Notes

  • We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website.
  • For questions, reach out to us at [email protected].